Faq's

We’re here to help you find the most sustainable solution for your household and budget. If you can’t find your answer below, contact us directly with your query. 

  • How do I choose the right brand of air conditioning unit?

    We only work with leading industry brands, backed by genuine manufacturer warranties, so you can rest assured you will be getting quality products when choosing Bellair Energy Solutions to install your unit. We offer premium products with different price ranges for our customers to suit every budget. 

  • How does a heat pump work?

    Heat pumps work through the use of a refrigerant that evaporates at low temperatures.

    There are several steps in the process:


    •A liquid refrigerant passes through an evaporator where it picks up heat from the air and becomes a gas.

    •The gas refrigerant is compressed in an electric compressor. Compressing the gas causes its temperature to increase so that it becomes hotter than the water in the tank.

    •The hot gas flows into a condenser, where it passes its heat to the water and turns back into a liquid.

    •The liquid refrigerant then flows into an expansion valve where its pressure is reduced, allowing it to cool and enter the evaporator to repeat the cycle.


  • Can I utilise my existing solar PV system?

    Yes, Absolutely!

    Maximise the potential of your heat pump by syncing it with a solar power system.

    Heat pumps can be programmed to enable your system to be utilised during the day.

    An easy to use programable control will offset any excess power to your hot water system. This would mean you would rarely pay anything for powering your hot water and further reduce carbon emissions.


  • What is the NSW government rebate & how can I access it?

    The NSW Energy Savings Scheme (ESS) provides financial incentives to upgrade your existing hot water service with an energy efficient hot water heat pump. 


    Financial incentives are in the form of tradeable certificates, called energy savings certificates (ESCs). Generally, householders and businesses who purchase a new energy efficient hot water system transfer the right to create ESCs to Accredited Certificate Providers (ACPs) in return for a discount on the supply and installation of a new energy efficient hot water system. 


    The aim of the program is to reduce energy consumption within NSW, reduce energy costs for consumers and reduce the need for investment in new energy infrastructure.


    There are 2 government incentives available in NSW, a federal government incentive STC and a 

    state government incentive ESC valued at $2000.

    In order to access the government incentives there are a number of steps required to fulfill the criteria.


    -The site must be an eligible NSW home with an existing electric hot water service.

    -An electricity bill must be provided by the customer

    -Licenced plumbers and electricians need to comply with all regulations and provide a certificate of compliance upon completion  

    -The system must be an approved model 

    -All photos and documentation must be provided to an ACP(accredited certificate provider) who creates energy savings certificates that can then be claimed.


    We take care of this process for you so the discount can be provided immediately and you are not out of pocket.


  • What If I already have an existing heat pump, solar hot water or new build. Can I still access the rebate?

    You will still be able to access the federal government STC incentive which can be as much as $1000 however the state government ESC is only available for existing gas and electric units.

  • How can I benefit from the NSW Government rebate when switching to a heat pump?

    Hot water heat pumps can save you up to 75% on your overall hot water electricity bill, which is usually a household's biggest expense. With the price of electricity surging in the country this is a great way to start saving on those energy bills. 

  • How do I know if I’m eligible for a hot water heat pump upgrade?

    NSW residents with existing electric hot water systems are eligible for both the NSW state & Federal rebate. NSW residents with existing gas, solar or heat pumps, are eligible for partial rebat

  • How quickly can I charge my EV car at home with an in-home charger?

    When you upgrade from a level 1 charger that can be plugged into a regular outlet to a level 2 charger on its own dedicated circuit the speed will increase drastically. A single phase 7kw charger will charge 4x faster than a level 1 at 40km an hour and a 3 phase 22kw charger can charge at up to 130km an hour. Both options will fully charge an electric vehicle over night.